Thank you for choosing PET MARVEL! We are committed to delivering high-quality products and exceptional customer service. The following warranty policy applies to smart devices purchased directly through our official website (http://www.petmarvel.com).
Warranty Coverage
PET MARVEL offers a 1-year limited warranty, effective from the date the product is received. This warranty covers failures caused by defects in materials or workmanship under normal use conditions. If your product experiences such issues within the warranty period, we will provide free repair or replacement services.
Exclusions
The following situations are not covered under warranty:
- Damage caused by human error or improper use.
- Misuse, abuse, or normal wear and tear (e.g., scratches, aging of consumable components).
- Unauthorized repairs, modifications, or disassembly.
- Use of non-certified accessories or components.
Special Terms
Devices from orders fully refunded due to disputes are no longer eligible for PET MARVEL services.
Free gifts, promotional items, or non-smart device accessories (e.g., filters, spare trays) are not covered under warranty.
In rare cases where products or accessories are damaged during shipping, claims must be made within 7 days of receipt. You must contact our customer service team and provide proof, such as photos or videos, of the damage. Claims submitted after this period will not be processed.
Warranty Eligibility
This warranty is valid only for smart devices purchased directly from the PET MARVEL official website and applies solely to the original purchaser.
The warranty period is 1 year from the date the product is delivered and is non-transferable or extendable.
How to Request Warranty Service
If your device encounters an issue, follow these steps to apply for warranty service:
1. Contact Customer Service
Email us at customerservice@petmarvel.com and provide the following information:
- Proof of purchase, such as the order number or invoice.
- Problem description: include detailed information about the affected component.
- Photos or videos: clear visuals demonstrating the issue.
2. Review and Processing
Our team will review your case upon receiving all necessary materials.
Once approved, we will provide details regarding the repair or replacement process.
You may be required to cover shipping and handling fees for replacement devices.
Important Notes
PET MARVEL will not replace any parts or devices without sufficient evidence of the issue.
The replacement process may require customers to return the original device; specific instructions will be provided in advance.
Disclaimer
PET MARVEL reserves the right to determine whether a product is defective.
This warranty is applicable only to purchases made through the PET MARVEL official website and does not extend to products bought from other sales channels.
PET MARVEL is not responsible for any indirect or incidental damages (e.g., data loss) caused by product issues.
Contact Us, We are here to ensure you have the best experience with PET MARVEL!
